Privacy and Cookie Policy ("Smartex") is committed to protecting your online privacy

We have created this privacy policy to make sure you know what information we collect and how we use it. By using our website, you consent to the collection and use of your information as we have outlined in this policy. From time to time, we may update this privacy policy without notice. When registering for an account at Smartex Canada, you will be choosing to provide us with a user name and password, as well as any other personal information that may be required, if necessary. We encourage you to check back and review this Privacy Policy so that you always will know what personally identifiable information we collect, how we use it, and to whom we disclose it. Usage of the Smartex Canada website will be subject to the most updated version of the Privacy Policy that is published here at the time of use.

About Uploading and Posting Information on the Smartex website

Please be aware that caution must be exercised when uploading and posting content online. Any content that is uploaded onto a public forum or space may be subject to third party usage that is not explicitly in control of Smartex Canada. Content or information that is uploaded by the user will NOT be considered as personally identifiable information that is subject to this Privacy Policy.

Web administrators will also NEVER ask for your personal account information.

Information Provided by You

You will be sending us personally identifiable information when you:

  • Register for a Smartex Canada account.
  • Order products.
  • Request customer support or send us any other communication.
  • Sign up for newsletters and email alerts.
  • Sign up for, or redeem special offers.
  • Respond to surveys.

Such information may include your name, email address, billing address, shipping address, and credit card number. You may also provide us with information about other people, such as their email addresses, if you email a product to a friend or refer a friend to the Smartex Canada website or our promotions.

Information Collected by Cookies

Smartex Canada may use cookies on the Smartex website. A cookie is referred to a small text file on your computer which a website sends to your computer to allow the storage of information which uniquely identifies its users. Smartex Canada's cookies do not collect or store personally identifiable information. You can always reset your browser to refuse all cookies or to display a message when a cookie is being sent. If you reset your browser, some of Smartex Canada's website features and functionality may not be available to you until cookies are allowed.

A short list of some of the cookies we use can be found at the end of this page.

Information Collected by Web Beacons and Log Files

Smartex collects certain non-personally identifiable information through the use of web beacons and log files. Such information may include your IP address, browser type, site usage, and whether you opened emails you received from us.

List of cookies we collect

The table below lists the cookies we collect and the information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT-SHOPPING-CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER-ALLOWED-SAVE-COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
PRODUCT-DATA-STORAGE Facilitates caching of content on the browser to make pages load faster.
RECENTLY-COMPARED-PRODUCT-PREVIOUS Facilitates product comparison and caching of content.
RECENTLY-COMPARED-PRODUCT Facilitates product comparison and caching of content.
RECENTLY-VIEWED-PRODUCT-PREVIOUS Facilitates product viewing history and caching of content.
RECENTLY-VIEWED-PRODUCT Facilitates product viewing history and caching of content.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE-CONTENT-VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.
INSTANTSEARCH Facilitates site searching and caching for faster load times.
MAGE-MESSAGES Facilitates display success/error messages to the user.

How do we Secure Your Information

When you place orders or access your account information, we use commercially reasonable and generally-accepted technological safeguards to secure any information we collect about you. The secure server software (SSL) we use encrypts all information you input before it is sent to us. In addition, your Smartex account information is password-protected for your privacy and security. You should always take steps to protect the confidentiality of the password you select.

Smartex Canada operates solely within Canada, Ontario. Your personal data will be processed by us in Canada where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. If you create a user account with us, you agree to the terms outlined in this Privacy Policy.

How do we Use Information

We use the personally identifiable information you provide to:

  • Provide the features and functionality of the website.
  • Fulfill your requests for our products and services.
  • Payout accrued referral fees.
  • Communicate with you about the status of your orders and others inquiries about our products and services.
  • Send you information about our products and services.
  • Provide notices about any upcoming results of sweepstakes, contests, and other promotions.

We use your email address to communicate with you about your account and to send you certain notification emails. We do not use your email address or other personally identifiable information to send marketing messages without your consent.

Does Smartex Disclose the Information it Collects to Outside Parties?

Smartex does not share personal information about you with other people or non-affiliated companies without your consent with the sole exception of providing information to its agents and trusted service providers and contractors for limited purposes, such as:

  • Fulfilling customer orders and processing credit card transactions.
  • Offering certain products and services.
  • Communicating with customers.
  • Providing customer service.
  • Enhancing the Smartex website features and functionality.

In such cases, we require that these parties agree to use the information solely for the purpose for which we provided it to them and in accordance with our Privacy Policy.

If you sign up for a promotion (e.g. a contest or sweepstakes offer) or enroll in a service we offer in partnership with a third party, we may provide information (such as your name, email address, and account activity) to such third parties.

From time-to-time, Smartex may provide its contributors with the first name and city/state/country of residence of Smartex customers who have purchased such contributor's products.

Smartex may also release information (including your name, addresses, telephone number, and account activity) when we, in our sole discretion believe that such release is necessary or appropriate to:

  • Comply with law.
  • Comply with subpoenas, warrants, court orders, government investigations, or other legal process.
  • Enforce or apply the terms of any of our user or license agreements.
  • Investigate or respond to allegations of fraud, intellectual property infringement, or other unlawful activity.
  • Investigate fraud or similar claims.
  • Protect the rights, property or safety of Smartex, or our users.

In the event that Smartex is acquired by, or merged with another company, Smartex Canada reserves the right to transfer all information we have collected from our users in connection with such acquisition or merger.

Smartex Canada may disclose non-personally-identifiable information to third parties in aggregate form to potential business partners and investors.

How do we Secure Your Information

Children under the age of 13 are allowed to upload graphics and images and to order products with their parent's consent. To order products, the child must indicate his or her age, submit his or her name and his or her mailing address and shipping address if different from the mailing address together with a valid credit card number. This is the only information collected from a child.

This information is used to fulfill the requested order; confirm shipment; complete record keeping including referral entitlements and referral fees, if any, and to advise the child concerning new Smartex Canada products, services or policies.

Parents of children under the age of 13 have the option to consent to the collection of this information from their children or not. Such consent will not be used as consent for the dissemination of any of this information and the information will not be released by Smartex to third parties without the parents' consent except as may be required by law or upon court order.

Personal information at Smartex is kept confidential and is disclosed only with the consent of the Smartex user or as set forth in this Privacy Policy. We do not engage in the selling of the habits, behaviour, buying patterns, or demographic information of our users. Smartex Canada does not condition a child's participation in any on-line activity on the grant of any unnecessary information beyond that is actually needed in connection with that activity.

Parents can review any information Smartex Canada has received from a child and the parent can have that information deleted and the parent can forbid the collection of additional information from their child. If you want to review any information obtained from your child or if you want to have any information obtained from your child deleted from the Smartex records or to forbid any use of such information, you may send a request to [email protected].

How can i Change, Delete or Update my Information?

Most of your account information can be changed on your account profile page. If you have any questions about what information is stored or would like to obtain a copy of such information, please contact us at [email protected]. After receiving proof of your identity, we will provide the requested information to you, and you may request that we delete or change any or all of the information.


By using this website, you accept the policies set forth in this Privacy Policy.

Questions for us?

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The current version of the Smartex Products (Canada) Limited Privacy Policy was designated effective as of 06/13/2019.

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