NOTICE: We will be closed starting Wednesday, December 24, 2025 and reopening Monday, January 5, 2026. Please direct any inquiries to [email protected] or reach out to us via the contact form. We will respond as soon as possible once we are back in office.
NOTE: All orders placed at this time will be completed and shipped after the holidays.
Merry Christmas and Happy Holidays!
From now until reopening on January 5, please enjoy our coupon code HOLIDAY5 for 5% OFF all Hoodies, Sweatshirts, and Coats! Online Orders Only!
Returns & Exchanges
Smartex Canada's exchanges policy applies only to cases where product defects are due to mistakes caused by Smartex Canada, including and is limited to:
Decoration issues arising within 7 days of product receipt
In the event that a product batch warrants an exchange, Smartex Canada shall have the right to request to inspect the original product batch that was delivered. Batches that are determined to have defects caused by Smartex Canada shall be fully replaced without charge. Product batch replacements will only be available for original items returned. Smartex Canada is not liable to provide replacements for missing goods and incomplete order quantities that cannot be inspected.
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*Coupon code may only be redeemed once and must be specified upon checkout. For online order usage, users must sign up and be logged in to access this coupon code.
